Swissotel Chicago, Downtown

4.5-star hotel

Swissotel Chicago

323 East Wacker Drive | Chicago, ILLINOIS 60601, US View Map

8.7 V. good 1459 Reviews View Map

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Rooms

Real-time rates, no booking fees, instant confirmation

Select dates to see prices

Classic Double Room with Two Double Beds - Bath Tub/Disability Access

325 ft²

Air conditioningAccessible room

Classic Lakeview 2 Double

321 ft²

Lake/river viewLandmark viewBath or Shower

Pinnacle Riverview 2 Double - Higher Floor

352 ft²

Lake/river viewBath or ShowerCoffee/tea machine

Double Room with Two Double Beds and River View

352 ft²

Lake/river viewBath or ShowerCoffee/tea machine

Lifestyle Suite 1 King

751 ft²

City viewBath or ShowerCoffee/tea machine

Classic Lakeview 1 King

325 ft²

Lake/river viewLandmark viewBath or Shower

Pinnacle 1 King - Higher Floor

352 ft²

Bath or ShowerCoffee/tea machineSeating area

Premier Corner 1 King

425 ft²

City viewBath or ShowerCoffee/tea machine

Key facts

Property type: 4.5-star hotel
Area: Downtown
Address: 323 East Wacker Drive | Chicago, ILLINOIS 60601, US
Nearby landmark: Spa Di La Fronza Salon · 0.1 mi (straight line)
Nearest airport: Chicago Midway International Airport (MDW) · 9.8 mi (straight line)
Check-in / check-out: 16:00 / 11:00
Top facilities: Fitness centre, Restaurant, Bar, Pet-friendly rooms, Family rooms
Rooms: 646
Guest score: 8.7/10 from 1,459 reviews

Overview

Highlights, description and the facilities guests use most.

Front desk [24-hour]
Great for activities
Located in heart of Chicago
Excellent room comfort & quality

About Swissotel Chicago

Steps away from the Lake Michigan and the luxury shops, dining and entertainment on the Magnificent Mile, this all-glass triangular hotel is located in downtown Chicago and features upscale on-site restaurants and scenic views of the city. Free WiFi is available in public areas. Every room at Swissotel Chicago provides a flat-screen LCD TV and an oversize work space with a desk and ergonomic chair.

An in-room safe and coffee maker are also included. Guests can choose from an array of classic American fare from the breakfast buffet at The Palm. The Palm features premium prime beef and traditional Italian fare for lunch and dinner.

For a more casual experience, the lobby lounge, Amuse, serves small plates and cocktails in a vibrant setting. The hotel also offers 65,000 square feet of meeting space. Millennium Park and the Art Institute of Chicago are both less than a mile away from the hotel.

Navy Pier is a 7-minute drive away.

Top Amenities

Parking
Wi-Fi
Fitness center
Restaurant
Bar
Pet-friendly

Location

323 East Wacker Drive | Chicago, ILLINOIS 60601, US

View Map© Mapbox © OpenStreetMap

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Services & Facilities

56 amenities in 14 categories.

Accessibility

2 items

Facilities for disabled guests available
Wheelchair accessible

Fitness Activities

1 item

Fitness center

Food & Drinks

5 items

Individually-wrapped food options
Bar
Restaurant(s)
Coffee shop
Food delivery

General

8 items

24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking property
Pets allowed (charges may apply)
Air conditioning in public area

View All 8

Heating in public area
Non-Smoking Rooms Available

Kid Friendly

1 item

Babysitting/Child Services

Languages spoken

6 items

English
Chinese [Mandarin]
French
German
Russian
Spanish

Show 8 more categories (33 amenities)

Media & Technology

2 items

Internet access (charges may apply)
Wi-Fi available in public areas (charges may apply)

Outdoor Recreation

1 item

Garden

Room Amenities

6 items

Cleaning products available
Room service available
Room Service
Safety Deposit Box
Family Rooms
Fireplace

Security

1 item

24-hour security

Services and Conveniences

15 items

Luggage storage & lockers
Daily Housekeeping
Cashless payment available
Grocery delivery
Xerox/fax in business center
Ticket services

View All 15

Concierge services
Massage services
Gift/souvenir shop
Doorman
ATM or cash withdraw on site
Laundry services
Convenience Store
Shops on site
Tour services

Transportation

5 items

Parking available (charges may apply)
Valet parking (charges may apply)
Parking Available
Off-Site parking
Bicycle rental (charges may apply)

Health Services

2 items

First aid kit available
Access to health care professionals

Business facilities

1 item

Meeting/Banquet Facilities

Policies

Check-in, check-out and house rules.

Check-in

16:00
Check-out

11:00
Front desk [24-hour]

Groups: When booking more than 7 rooms, different policies and additional supplements may apply.
Internet: WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
Parking: Private parking is possible on site (reservation is not needed) and costs USD 87 per day.
Pets: Pets are allowed. Charges may be applicable.
Children and extra bed policy: Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

FAQs about Swissotel Chicago

What are the check-in and check-out times at Swissotel Chicago?

Check-in is from 16:00 and check-out is until 11:00.

What is there to see near Swissotel Chicago?

Places nearby include Spa Di La Fronza Salon, Cloud Gate and Jean Baptiste Point Du Sable Homesite.

Which facilities does Swissotel Chicago have?

Facilities include fitness centre, restaurant, bar, pet-friendly rooms, family rooms and 24-hour front desk.

Is there a fitness centre or gym?

Yes, there is a fitness centre on site.

Is parking available?

Yes, parking is available (charges may apply).

Is there a restaurant or bar?

Yes, there is a restaurant and a bar.

Are pets allowed?

Yes, pets are allowed (charges may apply).

Does Swissotel Chicago offer business services?

Yes, it offers a business centre and meeting rooms.

How far is Swissotel Chicago from the airport?

Chicago Midway International Airport (MDW) is about 9.8 mi away in a straight line.

Guest Score and Reviews

Loved by Guests, Trusted for Excellence

8.7 /10

V. good

Based on 1459 Reviews

Soseh

family with young children · Jun 18, 2026

3.0

Poor

Brushe

solo traveller · Jun 18, 2026

8.0

Very good

young couple · Jun 19, 2026

8.0

The overall stay, was very... Liked: What I liked about the property was the view being able to see the navy pier and security, one key card. Disliked: But I did not like about the property is no swimming area , paying for other channeling

Evgeniya

solo traveller · Jun 19, 2026

10.0

Comfortable stay in the heart... Liked: The hotel is clean, quiet, and comfortable. The location is excellent for exploring downtown Chicago, with everything within easy walking distance. The view from the window was outstanding. The staff handled everything professionally and efficiently. It’s a v

View All Reviews

Mira

family with young children · Jun 19, 2026

1.0

Not worth the money you... Liked: Just the location Disliked: We’ve been in the hotel 3 days and none of the days were cleaned. The didnt change beddings nor towels

Luciano

young couple · Jun 20, 2026

8.0

Excellent location. Bathroom dated and... Liked: Location Disliked: Bathroom is dated and old

Dorsey

young couple · Jun 21, 2026

8.0

Very good Disliked: parking

Dylan

young couple · Jun 21, 2026

10.0

Exceptional Liked: Clean, Friendly, Easy access to riverwalk Disliked: No pool:( But we knew beforehand so not affecting the rating

Jane

solo traveller · Jun 22, 2026

9.0

Superb Liked: Excellent customer service all around, handsome, comfortable room, nice beverage options at bar in lobby Disliked: Amazed a property of this caliber has powdered creamer in room.

Liz

solo traveller · Jun 22, 2026

10.0

Exceptional

Tuesday

young couple · Jun 22, 2026

5.0

It was ok but I... Liked: The location was good Disliked: There was no pool breakfast was expensive no microwave and if we wanted one it would have been an additional $35. That should’ve been included in the price or at least have a community microwave.

Susan

review category business travellers · Jun 22, 2026

10.0

Exceptional

Ricardo

group · Jun 23, 2026

10.0

Good place too stay for... Liked: Location and view from room. Disliked: Some small items that could use touch up from facilities. In addition, the beds are too small and soft.

Leon

young couple · Jun 23, 2026

10.0

Exceptional

Josh

young couple · Jun 23, 2026

10.0

Exceptional Liked: Convenient location, accessible to city! Disliked: Horrible when it comes to charges! They charge you for everything and don’t even make you aware of it… in short I prepaid my room, still got charged multiple times!

Edgar

young couple · Oct 24, 2024

7.0

The location and style.

Ebony

young couple · Nov 18, 2024

10.0

Very nice hotel. The location was great! Room was really nice we had a great view and the bed was comfortable. I recommend staying here.

Ansu

young couple · Nov 19, 2024

10.0

The room was so comfortable with a beautiful view of the lake and Navy Pier. The hotel lobby was also so beautifully decorated for the holidays!!

John

review category business travellers · Nov 25, 2024

8.0

clean, good room layout

Stella

with friends · Nov 30, 2024

10.0

The location pretty close to downtown, comfy bed

Toni

young couple · Dec 3, 2024

8.0

The staff was great and the property was clean. Views were amazing

Ryan

family with young children · Dec 4, 2024

10.0

The view the staff everyone was amazing

Samarra

solo traveller · Dec 10, 2024

7.0

Location Size of the room

Marie

review category business travellers · Dec 15, 2024

7.0

Great location. Felt safe.

Robert

young couple · Dec 16, 2024

10.0

Great View !!!!!! Best Views in Chicago !!!! Well worth the extra money for the upgrade. Floor 35, will Not Disappoint !! 5 min, Walk to Magnificent Mile

David

young couple · Dec 24, 2024

8.0

The view the room gave us and the bed was great

James

family with young children · Dec 30, 2024

10.0

View was spectacular

Rick

young couple · Dec 30, 2024

9.0

Junior suite